Remember doorstep technician servicing till just a few years back? Here’s a typical example: Your washing machine packed up and you made frantic calls. The technician arrived and took apart the machine, desperately seeking clues. Phone-calls were made to other technicians and the problem analyzed. A dated manual – printed and video – was studied. All this, while the client waited silently, with mounting irritation!
Thankfully, new technologies like Drones, AR and VR, Internet of Things, Crowd-servicing, etc., will enable technicians like never before. Read about the new trends and concepts in customer service in this infographic.
Field Service Trends: What Will The Field Service Industry Look Like by 2021
Infographic by – GetApp