Help Desks are set up with the express purpose of listening to customer problems, and guiding them to a solution. But, as all help desk stalwarts will tell you, each customer phone call presents a unique challenge, as they deal with wildly differing personalities. There’s the ‘Right Now’ guy who wants everything done in the previous 10 seconds! And the ‘Escalator’ who demands to speak to the ‘top guy’.
Here’s a particularly insightful infographic that takes a look at 9 typical types, and their tone of voice during help calls. Which one is you?
Infographic by – ManageEngine