How many emails have you received this week? Today? How many have you sent? 90% of Americans use email, many multiple times a day. There have been many people who have declared email to be dead, but that’s just not the case. The numbers show that email is more alive than ever, and in fact by 2022 it’s estimated that 126.7 trillion emails will be sent every year. Responding to those emails has never been more important.
A third of GenZ and Baby Boomers expect a response to emails within one hour. Email responsiveness is a nonverbal cue that builds trust. Learn more about the importance of email response times below.