9 Live Chat Benefits for Business – Infographic

If you’re struggling with underperforming customer service and you’re still not using live chat, you need to implement this useful software right away. Whereas the average response time for customer service requests on social media and email is over 10 hours, live chat is one of the fastest channels of communication between a business and its clients.

Live chat is 100x faster than any other digital service channel, and as such, it can have a hugely positive impact on your sales. In fact, The American Marketing Association has found that B2B companies that use live chat see up to 20% higher conversion rates!

If you’re still not convinced and want to learn more about the benefits of live chat for business, don’t miss the infographic below by The Website Group.

9 Live Chat Benefits for Business - Infographic

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