Maintaining a high-level of patrons and keeping engaged with them is an essential success factor for any service-oriented facilities, including libraries. In this day and age where people can essentially search and access information through various of online channels, it is more imperative than ever for libraries to keep up with latest customer service trends if they aim to attract and retain more customers in the modern information age.
Fortunately, libraries can emulate a lot of retail stores when it comes to providing great customer service to their patrons. To learn the three ways libraries can improve their customer service, check out the infographic below from Sparkle Training.
3 Library Customer Service Tips: