Social media is where the world meets nowadays. Its where you meet family, friends, colleagues. It’s where stories are shared, opinions are formed, and choices influenced. And, with almost 3 billion users of social media, it’s also the best place to meet and interact with your customers. The days of direct mail, tele-calling or snail-mail as methods of customer service are gone forever – replaced by the personal immediacy of social media.
This infographic gives tips on how to optimize social media, to create a hard-working, effective customer service program that enhances your customer-centric brand ethos.
Infographic by – Global Outsourcing