The term ‘contact rate’ is a measurement of conversion from the opportunity database to customer database. It could measure the rate of successful first contact or, the next stage of call-to-action or, inversely, the ‘negative’ measurement of calls post-sales by confused or dissatisfied customers.
What is evident is that contact rate is a key measure of success, whether of pre-sale campaigns and offers, or post-sales feedback. Strategies you employ to rack up contact rate are, therefore, critical. This infographic discusses the immediate first advantage you get from mobile tele-calling vs landline, using local numbers.
4 Facts About Contact Rate You Were Not Aware Of:
Infographic by – CrazyCall