Purchase returns are inevitable in retail – it could be unwanted holiday gifts, or spur-of-the-moment online buys that don’t fit, or you changed your mind. There’s also the person who habitually buys new clothes, wears them, and then returns it with some pretext! Whatever the reason, both online and offline stores have to constantly deal with this negative aspect of consumer behavior.
This infographic discusses strategies that will convert the returns process into a positive experience for both consumer and retail staff. After all, this interaction is another opportunity to create a happy customer, who could become a loyal customer!
Infographic by – storetraffic.com