The Customer is King. And Queen. More than ever before, the consumer’s role is all-important to insure a brand’s success – according to research, customer experience is the decisive brand differentiator, not product or price! No wonder systematic implementation of CRM is proven to enhance customer retention by 26%, and ROI by a whopping 245%.
This infographic looks at major market trends emerging from the dominance of CRM – social CRM, AI CRM, omnichannel CRM, etc. Moreover, CRM will not only lead marketing initiatives, it will create 800,000 direct and over 2 million indirect jobs.
The Future of CRM in 2019: Stats & Trends
Infographic by – Thomson Data