When is the last time you made an online purchase? If you’re like two-thirds of Americans, it was less than a month ago. Ecommerce is booming, and by 2040 it’s estimated that 95% of all purchases will be made online.
With an increase in online shopping comes an increase in customer expectations. Companies that want to keep up will need to find a way to up their game in the realms of shipping, customer service, and technology. The bare minimum just won’t cut it if retailers want to survive and thrive in this growing landscape.
The infographic below from Wikibuy covers 26 need-to-know ecommerce statistics for 2019.