The person who’s never had a problem with any product or service doesn’t exist! Whatever the product, brand or service, the chances of a dissatisfied, unhappy customer are 100%. And, whether it’s a major or minor problem, the temptation is to rave and rant, scream at the customer service representative, write rude complaint letters.
Don’t. Remember, getting angry and lashing out never solves any problem. In fact, it may create more problems, as loss of control can result in wrong or foolish measures. This infographic discusses the importance of strategically controlling the complaint process.
12 Ways to Complain Without Being Rude:
Infographic by – NetCredit