Benchmarks for Finding the Right Outsourced Help Desk Team – Infographic

Help Desk support is a crucial part of the marketing mix related to customer satisfaction. While one part of the task is to plan and implement customer-oriented policies, there is the other more routine task of fielding customer queries, providing suitable answers, and logging records. Organizations are increasingly looking at outsourced help-desks to handle routine projects, so that in-house teams can focus on core solutions to build customer delight.

However, identifying a support team with the right values can be challenge. This infographic pinpoints 6 personality traits that are imperative for a good support person.

Benchmarks for Finding the Right Outsourced Help Desk Team - Infographic

Infographic by – transcosmos

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