The past years have seen a significant emphasis being placed on re-engineering of processes as the way forward for business growth. Artificial Intelligence took center-stage, Social Media became the channel for conversation, the face of training and learning enhancement was the computer. In effect, business processes pushed ‘humans’ down the chain.
This infographic reveals how, in 2018, the focus is back on people and communities, on humanization of processes. While technology is imperative for growth, success will be driven by liberating employees to do what only they can do – creative thinking and innovation.
Infographic by – Online MBA Today